Order-linked evidence
Every video is tagged to its Order ID and AWB, so it is ready to send with a claim.
Courier claims you can't prove
Win courier claims with video proof.
Couriers reject claims for damaged, lost or return parcels when you have no proof. Truvnto records every order as you pack it, so you can show the courier exactly what you sent.
At 5,000 orders a month, you could be losing
₹15,60,000 / year₹0.00 lost to unproven claims since you opened this page Scroll to follow one parcel
Without proof
The claim you can't prove is the claim you lose.
Order #TRV-48291 arrives damaged. The courier asks for evidence, and the only footage is hours of CCTV.
- 1Parcel arrives damaged or empty
- 2Team scrubs hours of CCTV by timestamp
- 3No clip matches the order in time
- 4Claim deadline passes
Scan → record
Scan once. Recording starts itself.
- 01Scan the orderScan the Order ID or AWB with your packing table scanner or your phone. No extra app.
- 02Recording starts by itselfVideo and photos are saved to that order the moment you scan.
Clip vault
Find any video in seconds.
⌕ TRV-48291
- 03Saved safely in the cloudEncrypted and private to your company, not stored on the packing PC.
- 04Find any video in secondsType the Order ID / AWB. No more scrolling through hours of CCTV.
Claim won
Send the clip. Get paid.
01 · CLAIM FILED
Order #TRV-48291 arrives damaged. You file a claim with the courier.
02 · PROOF FOUND
Search the Order ID / AWB. The packing video shows the right item, sealed and handed over.
03 · CLAIM WON
Send the video to the courier. They approve your claim instead of rejecting it.
- Parcel lost
- Damaged in transit
- Empty box on reverse (RTO)
- Wrong item on reverse (RTO)
- Tampered seal
- Partial delivery
- Swapped product
- Short weight
01 At a glance
What is Truvnto?
Video proof for every parcel, linked to the order.
Truvnto is an order-linked video system for e-commerce warehouses. It records every parcel as it is packed, saves the clip under the Order ID and AWB, and lets you open the exact video in seconds, so you can win courier claims for lost, damaged and reverse (RTO) parcels.
- 01Scan the order
- 02Recording starts by itself
- 03Saved safely in the cloud
- 04Find any video in seconds
- What does it do?
- Records and auto-tags packing and return video against each order the moment you scan it.
- Who is it for?
- D2C brands, marketplace sellers and 3PLs shipping through Shopify, marketplaces or their own website.
- What hardware is needed?
- A standard USB webcam, or your phone as camera and barcode scanner. Nothing special to buy.
- How do you start?
- Request a demo. The team replies within one business day and sets up your account with you.
02 Your numbers
How much do courier claims cost you?
Pick a category, then adjust the sliders to match your business.
Category
Annual exposure
₹15,60,000
₹1,30,000 every month
Orders with claims
50/moRTO handling
₹90,000/moClaims you can win with Truvnto video proof
₹2,40,000 / year
At your 50% win-rate assumption on courier claims.
Your 12-month projection
Cumulative exposure if nothing changes
₹15,60,000 lost by month 12
Hover or tap a month to see the running total.
Orders with claims / month50₹40,000
RTO orders / month600₹90,000
12-month exposure₹15,60,000₹2,40,000 recoverable
See Truvnto on your own orders. We set it up with you.
This is an estimate based on your inputs, a flat ₹150 handling cost per RTO order and your own win rate. It is not a guaranteed result.
03 Key features
Everything you need to win claims
Capture proof, link it to the order and send it with your claim.
Condition tagging
Mark each parcel good or damaged when you pack it and when it comes back. Spot defects early.
Forward & reverse visibility
See outgoing and returning parcels side by side. Returns are matched by AWB, or by the original AWB if the return gets a new one.
Auto video & photo capture
Recording starts the moment you scan an order. No clicks and no manual work at the packing table.
Secure cloud storage
Encrypted storage with role-based access and a full audit trail.
Use your phone or any webcam
A USB webcam is enough. Or link a phone once with a QR code: it scans barcodes into the AWB field and can replace the webcam. No extra equipment to buy.
Scan and capture
Scan your way. Record your way.
Use the station camera, or use a phone as the scanner and the camera. Watch each one below.
Hold the label up. The AWB fills itself.
Your station camera reads the barcode on the shipping label, so nobody types an AWB and nobody mistypes one.
- Works with the camera you already use to record
- AWB fills in the moment the barcode is read
- Recording starts as soon as the scan is used
On by default. Admins can switch it off in Settings, under Capture rules.
Plays automatically · hover to pause
04 Built for growing teams
Many brands? One account.
Manage every brand, location and team member from one login.
Auto-mapping
Match every reverse parcel to its packing video
When a return parcel arrives, Truvnto finds the original packing video and links the new recording to the same Order ID / AWB. See what you sent and what came back side by side. No manual matching.
9 ways it scales with your team
Hover to pause · click a card to step through · sample data
Multi-brand
Every brand, one account
Each brand has its own orders and footage.
Multi-warehouse
Every facility, one dashboard
Each warehouse keeps its own videos and staff.
Multi-user
Three roles, clear boundaries
Admins see all. Supervisors see their warehouse. Packers see their own.
Daily summary
Daily summary for admins
A daily email shows what each person recorded.
Label scan
Point the camera at the label
Hold the label up. The AWB fills itself.
Packages
Know which box went out
Packers pick the box, so every recording shows which one.
Video format
Choose your video format
Record in MP4 or WebM.
Dashboard
Numbers that show how packing is going
Scanned vs typed, linked returns and boxes used.
Quick download
Bulk download in one ZIP
Select videos and download one ZIP for your claim.
1 / 9
05 Truvnto vs CCTV
Truvnto vs. normal CCTV
CCTV records everything. Truvnto records the order.
| Capability | Truvnto | CCTV |
|---|---|---|
| Searchable by Order ID / AWB | Yes | No |
| Auto-starts and stops with a scan | Yes | No |
| Tagged to a specific order at capture time | Yes | No |
| Role-based access: packers see only their own recordings | Yes | No |
| Daily team report sent to your email | Yes | No |
| Works from any packing table with a webcam | Yes | Yes |
| Requires reviewing raw, untagged footage by timestamp | No | Yes |
06 D2C brands and 3PLs
Where teams use Truvnto
Win courier claims
Show the courier your parcel left you sealed and complete.
Get paid for damaged parcels
Prove the parcel was in perfect shape when handed over.
See what really came back
Check return parcels on video to claim from the courier if the box comes back empty or swapped.
Catch packing mistakes
Spot a wrong item in the box before it ships.
Proof for bulk and B2B orders
Give business buyers more than an invoice.
Run many locations
Same process everywhere, one dashboard.
07 Private by design
Simple, secure, transparent
No special hardware to buy and nothing deducted silently.
∞
Credit never expires
Credit you add never expires. It is used oldest-first and every entry is listed in your ledger.
Private
Secure, encrypted cloud storage
Access links expire, so videos are never open on a shared network drive.
Own
Packers see only their own recordings
Supervisors see their warehouses. Admins see the company. Everyone else sees only what they recorded.
Logged
Full audit trail
Every recording, view and role change is logged and cannot be edited.
Works with
- Shopify
- Marketplaces
- Your own website
- Webcam or phone
- Multiple warehouses
08 FAQ
Frequently asked questions
What is Truvnto?
Truvnto records a short video of each order as it is packed and saves it under the Order ID. When a courier rejects your claim, type the Order ID / AWB to open the exact video, instead of digging through hours of CCTV.
How does Truvnto help me win courier claims?
Every parcel is recorded and saved under its Order ID / AWB. If a courier says a parcel was damaged, lost or tampered with, or an RTO parcel comes back empty or swapped, you have video of exactly what you handed over.
How is this different from regular CCTV?
Regular CCTV records all day, and you search it by time, camera by camera. Truvnto starts a clip the moment you scan an order and tags it, so you can find it instantly by Order ID or AWB.
Do I need special cameras or hardware?
No. A standard USB webcam on your packing PC is enough. You can also use your phone as the camera or as a barcode scanner. No special hardware needed.
Can I use my phone instead of a barcode scanner?
Yes. Link your phone once with a QR code. After that it connects to your packing station by itself, scans barcodes into the AWB field, and can also act as the camera. If one station is already using the phone, a second station can't take it over mid-recording.
What happens when a returned parcel has a different AWB?
When you record a return, you can enter the original AWB. Truvnto links the return to its packing video by the return's own AWB first, then the original AWB, then the order ID.
Which video formats do you record?
MP4 or WebM. Your admin picks the format in Settings. If a browser can't record MP4, Truvnto records WebM instead and tells the packer, so a recording is never blocked.
Can I add my own box sizes?
Yes. Admins add each box with its length, breadth and height, plus photos of the measurements. Packers then pick the box before scanning the AWB.
Can I control what each team member can see?
Yes. Every person gets one of three roles. Admins see the whole company and manage billing and settings. Supervisors see every recording in their own warehouses and can add and manage packers there. Packers see only the parcels they recorded themselves.
Does my credit ever expire?
No. Credit you add never expires. It is used oldest-first, and a full ledger lists every entry, so nothing is deducted silently.
Can I run this across more than one warehouse?
Yes. One account can run several warehouses. Each has its own videos and its own staff.
How do I get started?
Request a demo and our team will contact you within one business day. We will show you Truvnto on your own orders and set up your account with you. Usage is billed from a simple credit wallet.